Privacy Policy

1. Information We Collect

When you use our services or contact us via WhatsApp, we may collect the following types of information:

• Contact Information: Your WhatsApp phone number, name (as provided in your WhatsApp profile), and any other contact details you share with us.
• Message Metadata: Information about your interactions, such as message status (sent, delivered, read) and timestamps.
• Message Content: While messages are processed via the WhatsApp Cloud API, we only store message content as necessary to provide customer support or fulfill your specific requests.
• Usage Data: Information about how you use our website, including IP addresses, browser types, and pages visited.

2. How We Use Your Information

We use the data collected to:

• Communicate with you regarding your inquiries, orders, or support requests via WhatsApp.
• Send automated updates, notifications, or marketing messages (only if you have provided explicit opt-in consent).
• Improve our website and customer service experience.
• Comply with legal obligations and Meta’s WhatsApp Business Policies.

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we share data with the following:

• Meta (WhatsApp Cloud API): As the provider of the communication infrastructure, Meta processes your messages. This is subject to the WhatsApp Business Terms of Service and Meta Privacy Policy.
• Service Providers: We may use trusted third-party vendors for cloud hosting or analytics, who are bound by confidentiality agreements.

4. Data Security

We implement robust technical and organizational measures to secure your data:

• Encryption: Messages sent via WhatsApp are protected by end-to-end encryption.
• Access Control: Access to your data is restricted to authorized personnel only.
• Secure Storage: Any data stored on our servers is encrypted and protected by industry-standard firewalls.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Message data on the WhatsApp Cloud API is generally retained by Meta for up to 30 days for transmission purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access & Correction: You can request a copy of the data we hold about you or ask us to correct inaccuracies.
• Opt-Out: You can stop receiving WhatsApp messages at any time by replying with "STOP" or clicking the unsubscribe button in our messages.
• Data Deletion: You can request that we delete your personal information from our records.

To exercise these rights, please contact us at [Insert Email Address].

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.